CISAS - Yeah, it sounds fancy, but basically it's this; Everywhere you have an opportunity to lose a customer, I can help prevent it. That includes everything from your phone tree, to your website, to your customer service team and billing. You already know it costs a lot more to win a new customer than it does to keep an existing one. Why not let me help you keep more of them?
I have another web site that gives you some examples of failures in Customer Interface Systems. Take a look at The Techno Grouch.com and see if you recognize similar problems in your company.